This role focuses on supporting creative technology systems and operations within Netflix's studios, with a specific emphasis on improving the AI-enhanced technology experience for the creative workforce. The specialist will develop and evolve QA processes for AI-driven agentic support, create self-help resources, and use data to reduce friction in user experiences. While not directly building AI models, the role is deeply involved in the application and operationalization of AI for support and workflow optimization.

Netflix is seeking an APAC Technology Systems and Operations Specialist to manage technical issues, research, documentation, and business relationships, aiming to improve user experience and operational efficiency within Netflix facilities and systems. This role involves technical leadership for escalations, system design, and collaborating with internal and external teams.