PagerDuty

PagerDuty is seeking a Principal Customer Success Manager to build executive-level relationships with customers, guide them on PagerDuty product adoption, and drive business value. The role involves understanding customer needs, identifying risks, and representing the voice of the customer to inform product roadmaps. While PagerDuty uses AI/ML and Automation, this role is customer success focused, not directly building AI models.

This role is for a Strategic Alliances Director at PagerDuty, a company focused on Digital Operations Management that is expanding its platform using AI/ML and Automation. The director will lead partnership strategy, develop and execute Go-To-Market programs with consulting and technology partners, and drive pipeline and revenue growth. The role requires significant experience in IT/enterprise software, partner strategy, and revenue impact, with a focus on building and scaling GTM partnerships.