Pendo

Staff AI Engineer role focused on designing and building production-grade AI systems, including RAG pipelines, agentic workflows, and LLM-powered features, for a new emergent AI products team. Responsibilities include model strategy, evaluation, guardrails, MLOps ownership, full-stack delivery, product partnership, and technical leadership. Requires deep hands-on experience with LLM systems, setting technical direction, owning outcomes, model evaluation, modern architectures, production MLOps, full-stack fundamentals, and communication skills.

The Sr. AI Engineer will design and ship applied AI systems, including RAG pipelines, agentic workflows, and LLM-powered features, from prototype through production. This role involves technical decision-making, rigorous model evaluation, MLOps ownership, and full-stack product shipping within a new AI-native product team.

AI Software Engineer role focused on building and shipping applied AI systems, including RAG pipelines and agentic workflows, from prototype to production. Responsibilities include technical decision-making, model evaluation, MLOps ownership, and full-stack product delivery in an enterprise AI context.

This role is for a Sr. Revenue Accountant who will focus on ASC 606, complex contract review, technical accounting research, and monthly revenue reporting. The role involves leveraging AI-enabled tools to improve efficiency in accounting processes and coaching junior team members. The ideal candidate is a builder who is AI-curious and proficient in using generative AI tools.

Customer Engineer role focused on supporting pre- and post-sales customer motion for Pendo's commercial accounts. Responsibilities include technical ownership across the customer lifecycle, from discovery and demos to implementation, adoption, retention, and expansion. The role involves acting as a trusted technical advisor, managing a portfolio of accounts, and identifying technical expansion paths. A key aspect is the active use of AI tools to accelerate workflows such as account research, call preparation, troubleshooting, and knowledge capture.

This role is for a Senior Customer Engineer at Pendo, focusing on enterprise accounts. The primary responsibilities include partnering with account teams on pre-sales motions, leading complex implementations and value realization, driving adoption and expansion, serving as a technical escalation point, and building team capabilities. The role emphasizes a proactive, builder mindset and requires hands-on use of AI tools to enhance work efficiency and effectiveness. While the company uses AI tools, the core function of the role is customer engineering and technical account management, not direct AI/ML model development.

Senior Customer Engineer role focused on pre- and post-sales technical ownership for enterprise accounts, driving value realization, adoption, and expansion. The role involves partnering with account teams, leading technical strategy, resolving complex customer challenges, and building team capabilities. A key aspect is the hands-on use of AI tools to accelerate work and improve efficiency.

This role is for a Senior Customer Engineer who partners with Account Directors on pre-sales motions, leads complex implementations, drives adoption, and serves as a technical escalation point for enterprise accounts. The role emphasizes connecting technical execution to business outcomes and building team capabilities. A key aspect is the hands-on use of AI tools to accelerate work and improve efficiency, with a requirement for demonstrated integration into daily workflows.

This role is for a Senior Customer Engineer focused on enterprise accounts, partnering with sales and customer success to drive technical strategy, implementation, adoption, and value realization. The role involves pre-sales, complex deployments, technical escalations, and team capability building. A key aspect is the hands-on use of AI tools to enhance workflow and customer engagement, though the core product is not AI.