Replit

Enterprise/Strategic Field Engineer for Replit, a platform for agentic software creation. This hybrid role focuses on high-impact pre-sales (closing technical evaluations) and post-sales (driving adoption, expansion, retention) for strategic accounts. Responsibilities include technical discovery, live application building, connecting agents to customer data via MCP servers, configuring enterprise governance and guardrails, and leading infrastructure strategy. Post-sales duties involve production setup, technical enablement, building design systems, driving viral growth, identifying expansion opportunities, and conducting value-based QBRs. Requires strong customer-facing experience, Replit proficiency, enterprise SaaS background, live building capabilities, and coding skills.

Lead and manage a premium support engineering team for Replit, an agentic software creation platform. This player-coach role involves direct case handling, escalation management, process refinement, and cross-functional collaboration with Engineering, Product, and Sales to ensure exceptional support for Pro and Enterprise customers. The role will shape how premium support adapts to new products and AI-assisted workflows.