This role is for a Principal Engagement Manager at ServiceNow, a company that provides AI-enhanced technology to over 8,100 customers. The EM will oversee the on-time, on-budget delivery of defined solution scopes to meet customer results, following ServiceNow's leading practice methodology. This involves leading delivery teams, managing engagement governance, timeline, scope, risk, financials, and collaborating with sales, partners, and customers. The role requires experience in leveraging or critically thinking about integrating AI into work processes, decision-making, or problem-solving, and 12+ years of experience in professional services.