This role is for a Senior Platform Architect at ServiceNow, focusing on helping customers establish a technical foundation and design solutions on the ServiceNow Platform. The role involves advising customers, partners, and internal teams on architecture, technical governance, and instance health, with a focus on integrating AI into customer work processes and decision-making. While the company uses AI-enhanced technology and the role requires thinking about AI integration, the core function is platform architecture and customer success, not direct AI/ML model development.