Staff Software Engineer for the Agentic AI team at ServiceNow, focusing on building the foundational infrastructure for AI Agents. The role involves designing and developing agentic pipelines using Python and Java, covering agent reasoning, memory, orchestration, and evaluation at enterprise scale. It also includes contributing to research initiatives in agent learning and evaluation, and ensuring reliability and performance for LLMs and Agentic AI. Responsibilities include leading AI solution design, end-to-end delivery, prompt engineering, pipeline optimization, technical leadership, and championing observability and evaluation for AI systems.

Product Manager for ServiceNow's Workforce Engagement Management (WEM) within CRM Contact Center Omni-Channel. This role focuses on defining and delivering AI-driven forecasting, scheduling, real-time monitoring, coaching, and performance management capabilities. It requires strong product judgment in applying AI, ensuring transparency, explainability, and human-in-the-loop controls, while also engaging with enterprise customers to drive adoption and business outcomes.