Technical Support Engineer role at Snyk, a company focused on secure AI software development. The role involves interacting with customers, understanding and reproducing issues, diving into the codebase, escalating complex problems to engineering, and representing customer needs in product prioritization. It also offers opportunities to improve support processes, write documentation, and develop tooling for the customer success team, with potential future transitions into developer roles.

This role is for an Associate Implementation Consultant at Snyk, a company focused on secure AI software development. The role involves guiding customers in integrating Snyk's AI-native Developer Security Platform into their workflows, ensuring they achieve long-term success and scale their security programs. The consultant will support project delivery, learn to architect workflows, collaborate with various teams, develop technical proficiency across Snyk's product line (including AI-Security), and assist in customer engagements. The ideal candidate has 0-3 years of experience in technical consulting or a similar customer-facing technical role, foundational knowledge of SDLC and DevOps, and a strong desire to learn and solve problems. Experience with AI/LLMs is a plus.