This role is a Technical Success Manager for Snyk, a company focused on secure AI software development. The TSM will be a technical champion for customers, helping them embed security into their development workflows and achieve DevSecOps goals using the Snyk Platform. The role involves supporting customers at scale through scheduled sessions, adoption programs, community building (workshops, webinars), analyzing usage data, creating technical resources, and advocating for customer feedback to influence the product roadmap. While the company is AI-focused and the role involves supporting customers using an AI-native platform, the core function is customer success and technical advocacy, not direct AI/ML model development or research.