Machine Learning Engineer at Stripe focused on enhancing support experiences using AI. The role involves designing, building, training, evaluating, and deploying ML models, particularly LLMs, for applications like conversational agents, personalized documentation, and automated problem-solving. The engineer will work on RAG, tool use, agentic architectures, and post-training methods, collaborating with cross-functional teams to integrate AI into support systems and products.

Stripe is seeking a Machine Learning Engineer for their Supportability Evaluation team. This role focuses on designing, building, training, evaluating, and deploying AI/ML models and large-scale systems for detection and decisioning within Stripe's financial ecosystem. The engineer will work on scaling an LLM-based system, integrating new capabilities through agentic approaches or supervised learning, and ensuring merchant compliance in real-time.