Toast

Toast is seeking a Principal Software Engineer to lead full-stack design and delivery of AI-native solutions, focusing on building and integrating LLM-powered agents, tools, and workflows. The role requires strong experience in scalable software systems, technical architecture, and LLM agent development, with a focus on enterprise AI applications within the restaurant technology sector.

Toast is seeking a Principal Software Engineer to lead full-stack design and delivery of AI-native solutions, focusing on building and integrating LLM-powered agents, tools, and workflows. The role requires strong experience in scalable software systems, technical architecture, and LLM agent development, with a focus on enterprise AI applications within the restaurant technology sector.

This role focuses on building and deploying AI-powered tools and automation workflows within an enterprise risk management program. Key responsibilities include developing risk dashboards, administering risk management systems, and specifically designing, building, testing, and deploying AI tools such as automated risk assessment assistants and LLM-based workflows. The role requires experience with Generative AI for process automation and data analysis.

Senior Software Engineer on Toast's AI Foundations team, building internal AI platform infrastructure including LLM proxy, agentic workflows, and a plugin marketplace to enable AI-native development practices across the company.

Senior Principal Software Engineer and Architect for an AI Pod at Toast, focusing on setting technical vision and architectural direction for AI-native development, including LLM-powered agents and agentic systems. The role requires hands-on experience in building, deploying, and operating these systems, as well as evolving agentic development practices.

Senior Software Engineer for Toast's AI Foundations team, focusing on building and scaling AI platform infrastructure, including LLM proxy, agentic workflows, and a plugin marketplace to enable AI-native development practices across the company.

Principal Software Engineer for Toast's AI Foundations team, focusing on building the infrastructure, governance, and tooling for AI across the product development lifecycle. The role involves setting technical direction for agentic workflows, LLM proxy, AI key management, observability, and plugin marketplace, with a full-stack responsibility.

Principal Software Engineer for an AI-native engineering team at Toast, focusing on building and integrating LLM-powered agents, tools, and workflows. The role involves full-stack development, technical architecture, and setting engineering standards within the AI pod.

Senior Data Scientist at Toast, focusing on end-to-end development and production deployment of agentic AI workflows and ML solutions within the fintech domain. Requires strong engineering mindset, Python/SQL proficiency, and experience with modern ML techniques.

Staff Software Engineer to build AI agents for Toast's Team area, a mission-critical space for restaurant workforce management. The role involves designing, developing, and delivering autonomous agents that leverage LLMs and agentic frameworks, blending AI with practical operations.

This role is responsible for architecting the AI roadmap for Toast's GTM organization, bridging the gap between sales strategy and technical requirements. The individual will prototype AI solutions using tools like Claude and ChatGPT, focusing on agentic workflows and predictive insights to improve ROI, productivity, and win rates. They will also lead cross-functional initiatives to ensure adoption of AI solutions and design agentic assistants for sales reps.

Staff Software Engineer to build AI agents for Toast's Team area, focusing on autonomous agents that transform restaurant workforce management using LLMs and agentic frameworks. The role involves full-stack development, partnering with product managers and designers, and mentoring other developers.

Senior Principal Software Engineer on the AI Team Agent at Toast, focusing on driving architecture, technical strategy, and implementation of AI agents for the mission-critical Team area within the Fintech line of business. The role involves hands-on development, mentoring, and leadership in agentic development practices.

This role focuses on building AI-powered agents, automations, and workflows for marketing teams within Toast. The engineer will design, build, and deploy these systems, create evaluation frameworks, and coach marketers on AI integration. The role emphasizes hands-on building and enabling non-technical users.

Principal Product Manager for Voice AI at Toast, focusing on defining strategy, evaluating vendors, leading zero-to-one discovery and pilots, and commercializing a reusable voice platform for in-store restaurant experiences. The role involves defining vision, running vendor evaluations, driving pilots, designing platform APIs, leading go-to-market strategy, and coordinating cross-functional delivery. Requires AI product delivery experience, hands-on AI model evaluation, zero-to-one experience, platform mindset, and customer/ops empathy.

Principal Product Manager for Toast's Agent Platform, defining and scaling the foundational layer for AI agents across the company. This role focuses on orchestration, tool integration, governance, evaluation, and observability to ensure a seamless and trustworthy AI experience for Toast IQ.

Principal Data Product Manager, Applied AI at Toast. Owns the agenda for AI-enriched data to improve customer experience understanding. Prototypes, validates, and scales AI-powered data products using NLP, ML, and LLM approaches for customer success. Focuses on contact classification, summarization, sentiment analysis, churn detection, and product mention extraction. Manages pipeline from problem framing to embedding generation, classifier training, and production. Partners with data engineering for production implementations and owns quality governance for AI products in production.

Lead Analyst role at Toast Capital focusing on designing and deploying AI-powered workflows for credit risk functions. The role involves identifying opportunities to improve underwriting, portfolio monitoring, and risk operations by implementing internal AI tools like copilots and assistants, leveraging structured data and LLM platforms. Requires strong credit risk intuition, analytical skills, and technical curiosity in AI and automation.

Principal ML Engineer to build 0-to-1 internal tools for sales teams, leveraging LLMs and agentic workflows to automate tasks like account research and lead prioritization. The role involves hands-on backend engineering and ML implementation, integrating with systems like Salesforce and custom quoting engines, and delivering recommendations to sales users. Focus is on building new intelligence models and agentic systems.

Senior Product Manager for Support AI Experimentation at Toast. This role focuses on scouting new AI technologies, designing and running experiments for AI-driven support concepts, making go/no-go decisions, managing an experimentation roadmap, and translating findings into business outcomes. The role requires a deep understanding of the AI landscape and the ability to operate in an ambiguous, evolving environment.

Product Manager role focused on defining and delivering an AI-powered payroll onboarding experience for restaurants. The role involves setting strategy, owning business metrics, and reimaging onboarding through an AI-first lens, including intelligent automation, guided configuration, and proactive error prevention. It also includes evolving the system with AI-assisted tools and agentic patterns to improve speed, accuracy, and scalability, while ensuring a cohesive end-to-end customer experience.

Senior Software Engineer on the Support AI team responsible for building and evolving voice and chat systems for customer support at scale. This role involves driving end-to-end development, integrating with third-party AI platforms and internal systems, and implementing observability for AI-powered experiences. The focus is on shipping fast, learning from real interactions, and building scalable systems in an evolving problem space.

Software Engineer II, Toast IQ at Toast, a company focused on building a restaurant platform. The role involves developing full-stack software applications, leading complex projects, and driving architectural discussions for the Toast IQ team. The primary focus is on building agentic experiences to improve restaurant operations, margins, revenue, and customer/employee experience. The role also emphasizes leveraging AI tools to enhance development workflows.

Senior Product Designer to drive experimentation and execution for an AI-first experience focused on the agentic management of restaurants and their people. Design end-to-end AI-first experiences on web and mobile, impacting how restaurants pay and schedule employees, communicate, and support professional development. Requires fluency with AI-native prototyping tools, data-driven design, user research, and collaboration.

Product Manager to lead the AI Marketing Agent product space, focusing on building an AI partner that plans, creates, deploys, and optimizes marketing tactics for restaurants. The role involves defining strategy, integrating with existing platforms, exploring new skills, and partnering with cross-functional teams to drive merchant growth and revenue.