Twilio

Principal Product Manager to lead product development for Console Copilot backend services and AI agent platforms. The role involves building foundational AI orchestration engines that power internal intelligent agents, ingesting Twilio-specific knowledge to provide proactive nudges and conversational assistance, and ensuring agents are performant, context-aware, and integrated into the customer journey. Key responsibilities include designing the 'Twilio Brain' knowledge layer, driving proactive engagement with AI nudges, ensuring omnichannel agent orchestration, optimizing agent accuracy via RAG and fine-tuning, cross-functional integration, and managing infrastructure costs and latency of LLM calls.