Twilio

This role is for a Technical Support Engineer 2 at Twilio, focusing on supporting customers using Twilio's platform and products. The engineer will act as a subject matter expert for Twilio's APIs and SDKs, resolving complex customer requests via various communication channels, identifying adoption and upsell opportunities, and managing escalations. The role involves using Twilio's AI tools and automations to enhance customer communication and support efficiency, documenting interactions, and contributing to knowledge articles. Required qualifications include experience in technical support, strong programming/scripting troubleshooting skills (JavaScript, Python, or Java), API/enterprise software experience, understanding of networking and real-time communication, and debugging skills.

This role is for a Technical Support Engineer 3 at Twilio, based in India. The primary responsibility is to support customers using the Twilio platform, acting as a subject matter expert for Twilio's APIs and SDKs. The role involves resolving complex customer requests, identifying upsell opportunities, managing escalations, and documenting interactions. The engineer will use Twilio's AI tools and other automations to assist customers and will contribute to knowledge articles. Required qualifications include 5-7 years of experience in a technical support role, strong troubleshooting skills in programming languages like JavaScript, Python, or Java, experience with APIs and web technologies, and understanding of networking fundamentals.

Director, Software Engineering role at Twilio, leading multiple engineering teams or a critical domain area. Focuses on strategy, execution, organizational excellence, roadmap shaping, and delivery of scalable, reliable systems. Requires extensive software engineering and leadership experience, with expertise in system design, distributed systems, and reliability. Desired experience includes high-growth tech, cloud platforms, and SaaS.

This role supports Twilio's Programmable Messaging product, acting as a subject-matter expert for the API. Responsibilities include troubleshooting message deliverability, debugging customer code, guiding customers through SMS application development, and collaborating with internal teams. The role requires strong technical troubleshooting, customer service, and communication skills.

This role is for a Technical Support Engineer 2 at Twilio, focusing on supporting customers using Twilio's Voice, Platform Application & Segment products. The engineer will act as the voice of Twilio, providing expert support for Twilio's APIs and SDKs, troubleshooting complex technical issues, and collaborating with Product and Engineering teams. The role requires strong technical and communication skills, experience with full-stack JavaScript, APIs, HTTP, RESTful services, and troubleshooting network and telephony issues. While Twilio uses AI in its hiring process, this role is not directly involved in AI/ML development.

Software Architect (L6) at Twilio to define and drive architectural vision, strategy, and alignment across multiple products and domains at company scale. This senior-most technical leader will set long-term technical vision, establish architectural guardrails, and ensure coherence across distributed systems and platforms. Responsibilities include leading cross-product architecture reviews, standardizing engineering practices, solving complex technical challenges, and mentoring senior engineers.

This role is the backbone of Twilio's Global Sales organizations, providing a blend of technical Salesforce administration and high-level data stewardship. The Systems Support & Data Operations Administrator will ensure that Salesforce CPQ, OLM, and multiple Salesforce instances run with high process integrity while simultaneously managing the data quality and firmographic insights that drive the Sales organization forward.

This role is for a Technical Administrator 2 (Business Systems Analyst 2) at Twilio, focusing on Salesforce administration and data management within the GTM Automation team. The primary responsibilities include improving the Salesforce.com platform, ensuring data excellence, assisting project managers, managing data in Salesforce and other business systems, identifying and fixing system problems, and collaborating with cross-functional teams. The role requires 2+ years of Salesforce.com implementation experience, hands-on experience with process automation tools like flows, and Salesforce CPQ administration. While the company uses AI in its hiring process, this specific role is not directly involved in AI/ML development.

Salesforce Developer role focused on building and maintaining sales systems, with some exposure to AI tools/technologies as a desired skill. The core responsibilities involve Salesforce development, data model evolution, and integration, not direct AI/ML model development.

Senior Network Engineer responsible for building, operating, and maintaining global corporate network infrastructure, VPN, ZTNA, and cloud connectivity. The role involves monitoring network performance, troubleshooting connectivity issues, and collaborating with security and engineering teams to ensure a secure and efficient network.

This role focuses on integrating, building, and automating Identity and Access Management (IAM) systems to secure enterprise access. The engineer will implement IAM architecture based on Least Privilege Access (LPA) and Zero Trust principles, automate access provisioning/deprovisioning, manage privileged accounts, and ensure compliance with regulatory standards. The role involves working with various technical landscapes, integrating identity platforms with enterprise applications, and participating in on-call rotations.

Twilio is seeking an Applications Engineer 2 with experience in Salesforce development, Apex, LWC, SOQL, and Javascript. The role involves working with the GTM Automation team to evolve the Salesforce data model, build custom functionality using Apex and SOQL, participate in technical analysis and integration design, and review code quality. The ideal candidate will have experience with CPQ or CLM, knowledge of Force.com coding standards, and experience optimizing large datasets. Desired experience includes AgentForce, Einstein, AI tools, SQL, Python, Data Cloud, Snowflake, and Heroku.

Senior Manager for Billing and Revenue (Q2C) at Twilio, responsible for end-to-end architecture, delivery, and people leadership across Billing, AR, Collections, Cash Application, and Revenue Recognition platforms. Requires deep expertise in Zuora Billing, Zuora Revenue (ASC 606), CPQ integrations, and ERP accounting flows. Will lead a team of engineers and functional specialists, partner closely with Finance, Accounting, Product, and Business Systems leaders, and ensure scalability, compliance, and resilience of monetization platforms.