Visa is seeking a Senior Marketing Manager in Mexico City to lead their CRM & Direct to Consumer (DTC) strategy. The role focuses on increasing transactional growth, building consumer loyalty, managing lifecycle campaigns, defining communication paths, creating marketing content, and optimizing campaign performance through KPIs and OKRs. The manager will also drive growth of opt-in marketing efforts, improve 1st Party Data assets, and oversee local website/app content and user experience.

Senior Manager Client Success for Mexico Client Success organization, accountable for client experience, managing post-sale and operational relationships, driving client success outcomes, service delivery of new products, onboarding new clients, implementations, product adoption, operational support and client optimization. Provides strategic, functional, and technical leadership for applicable clients, including the cross functional delivery of systems and services. Defines and deploys client service strategies across various Key and T1 client, ensuring that Client operational goals and success metrics are understood and achieved. Accountable for building a high-performing and cohesive team, aligned to the global Client Success strategic transformation, by providing leadership to Visa teams to ensure Client success. Applies direction and working knowledge of Visa products, systems, and procedures. Personifies the Visa leadership principles while proactively driving Client Success whilst ensuring effective resolution of high-priority issues with potential of significant financial implications. Leads and develops a high-performing team of Client Success Managers to maximize client benefits realization and value from Visa products and services via proactive optimization processes.