Product Operations Manager at Whatnot, a fast-growing livestream shopping platform. This role focuses on building repeatable processes and operational frameworks to support the product organization's efficiency, scale, and impact. Responsibilities include translating strategy into roadmaps, managing the product lifecycle, collaborating with cross-functional teams, monitoring product performance, facilitating launches, managing tooling, driving process improvements, and serving as a communication hub. The role requires strong problem-solving, data analysis, and cross-functional influence skills, with experience in consulting or fast-growing startups.

This role is a front-line support position for Whatnot's Trust & Safety team, focusing on German-speaking users. The agent will handle escalated and emergency issues, de-escalate customer concerns, investigate complex cases, and serve as an escalation point requiring nuanced cultural and linguistic understanding. The role involves working with other departments, managing a backlog of issues, and monitoring key metrics.

Customer Experience Agent for Whatnot, a livestream shopping platform. Responsibilities include interacting with buyers and sellers, resolving customer issues related to payments, orders, and shipments, and improving the overall customer experience. Requires fluency in English and French, and experience with customer-facing systems.