Wix

This role is for a Technical Support Engineer at an AI startup acquired by Wix. The engineer will be part of the escalation team, providing expert technical support, troubleshooting complex issues, and collaborating with Engineering and Product. Responsibilities include triaging, diagnosing, documenting issues, investigating API and integration problems, surfacing trends, creating knowledge base articles, and participating in incident handling. The role requires experience in Technical Support for SaaS products, familiarity with web basics, APIs, and analytical troubleshooting, with advantages in SQL and mobile app release processes. The company's AI platform allows users to create custom software applications using natural language.