Workday

Workday is seeking an experienced Technical Support Engineer for their Adaptive Planning team. This customer-facing role involves partnering with Product Development and Support Analyst teams as an escalation point to resolve complex technical challenges for enterprise customers using their AI platform for managing people, money, and agents. Responsibilities include owning a diverse case queue, providing creative workarounds and long-term solutions, and ensuring timely customer updates for financial planning, reporting, and integration products. The ideal candidate has a background in SaaS support, foundational programming knowledge, and experience with enterprise-grade web applications, finance, or financial planning software.

This role is for a Sr. Functional Consultant specializing in Absence and Time Tracking solutions at Workday. The consultant will be responsible for implementing Workday's cloud solutions for customers, including requirements gathering, configuration, data conversion, and testing. The role requires strong functional and technical consulting skills, excellent communication, and the ability to learn technology quickly. While Workday is described as an AI platform, this specific role focuses on functional consulting for HR/payroll solutions, not direct AI/ML model development or deployment.

This role is for a Sr Extend Consultant at Workday, focusing on customer success plans for Workday applications. The consultant will provide micro consulting engagements, troubleshoot configurations, deliver feature demonstrations, and help customers drive business value from Workday. The role requires extensive knowledge of web service technologies and authentication methods, and experience with Workday Extend development. Fluency in French, Spanish, Italian, or German is required.