Zendesk
Enterprise · Customer support
- HQ
- San Francisco, US
- Founded
- 2007
- Size
- 3,000+
- Website
- zendesk.com
Enterprise · Customer support
Currently tracking 20 active AI roles, up 72% versus the prior 4 weeks. Primary focus: Agent · Engineering. Salary range $158k–$374k (avg $261k).
| Title | Stage | AI score |
|---|---|---|
| Staff Software Engineer - Fullstack (AI Apps) Staff Software Engineer focused on the end-to-end architecture and scaling of generative AI systems, specifically the inference services for Zendesk's App Builder. The role involves defining delivery patterns, optimizing for performance and cost, and mentoring engineers. | ServeAgent | 7 |
| Sales Operations Analyst This role is for a Sales Operations Analyst at Zendesk, an AI-first organization. The analyst will partner with APAC Sales Development Leadership to drive efficiency in the top-of-funnel sales engine using data and AI/automation. Responsibilities include creating dashboards, influencing AI-powered automation platforms, ensuring data accuracy, and providing system support. The role requires analytical skills, SaaS expertise, and proficiency in Salesforce and data visualization tools, with a preference for experience integrating AI tools into GTM workflows. |
| — |
| 5 |
| Customer Success Manager Customer Success Manager at Zendesk focused on driving customer adoption and ROI of Zendesk's AI and automation suite for enterprise clients in the APAC region. | — | 5 |
| AI Success Strategist, Customer Success This role focuses on driving customer success and adoption of Zendesk's AI solutions, translating product capabilities into business strategies, and managing the AI roadmap for enterprise clients. It emphasizes maximizing business impact, building executive partnerships, and ensuring predictable scaling of AI initiatives. | — | 5 |
| Business Development Representative This role is for a Business Development Representative at Zendesk, focusing on selling their AI-powered customer experience platform. The role involves engaging with executive-level prospects, driving pipeline through outbound prospecting, and partnering with sales and marketing teams. While the company has a significant AI business, the role itself is in sales, not AI development. | — | 5 |
| AI Specialist Sales Lead (APAC) This is a sales leadership role focused on driving the adoption and growth of Zendesk's AI products in the APAC region. The role involves leading a team of AI Sales Specialists, developing go-to-market strategies, managing sales targets, and engaging with customers and stakeholders to demonstrate the value of AI solutions for customer experience. | — | 5 |
| Senior SMB Account Executive Senior SMB Account Executive role focused on driving revenue growth by acquiring new customers and expanding existing accounts in the SaaS landscape. Responsibilities include managing customer relationships, cross-selling, prospecting, pipeline management, and forecasting. | — | 0 |
| Senior Software Engineer — Data Platform Senior Software Engineer on the Zendesk Data Platform team, responsible for building and maintaining the infrastructure that supports all products, insights, and customer-facing reports. The role involves working at the intersection of software engineering and data infrastructure, focusing on compliance tooling, system reliability, next-generation reporting and analytics infrastructure, and managing the full development lifecycle on AWS, Snowflake, and Docker. | — | 0 |
| Senior Sales Specialist (Employee Service) This role is for a Senior Sales Specialist focused on Employee Service solutions at Zendesk. The primary responsibilities involve sales, positioning use cases, collaborating with the sales team, conducting ROI analysis, and providing subject matter expertise. While Zendesk uses AI for application screening, this role itself is not AI-related as it does not involve building or directly working with AI/ML models. The domain is enterprise AI due to the nature of Zendesk's product offerings. | — | 0 |