Zendesk
Enterprise · Customer support
- HQ
- San Francisco, US
- Founded
- 2007
- Size
- 3,000+
- Website
- zendesk.com
Currently tracking 20 active AI roles, up 72% versus the prior 4 weeks. Primary focus: Agent · Engineering. Salary range $158k–$374k (avg $261k).
Enterprise · Customer support
| Title | Stage | AI score |
|---|---|---|
| Principal Value Architect Zendesk is seeking a Principal Value Architect for their Pre-Sales Value Consulting team. This role involves building relationships with customers during the sales cycle to identify and architect value consulting, CX strategy, and tailored value insights. The architect will develop B2C, B2B, and B2B2C value cases, influence ARR, and partner with sales and customer success teams. The role requires deep understanding of customer support and contact centre technology, strong facilitation and executive communication skills, and the ability to perform financial/ROI analysis and data analysis to make recommendations based on customer KPI data and Zendesk solutions. | — | 0 |