Zendesk

This role is a Solutions Consultant at Zendesk, focusing on customer experience and employee services. The primary responsibility is to partner with customers to understand their challenges, assess their AI readiness, and design/showcase innovative solutions that leverage Zendesk's AI capabilities. The role involves translating advanced AI/ML concepts into business-focused narratives, architecting scalable solutions using Zendesk APIs and cloud platforms, and demonstrating the ROI of AI-driven features through analytics and performance metrics. While the role deeply understands and applies AI technologies, it does not involve building or shipping AI models directly, but rather integrating and selling solutions that utilize them.

Commercial Account Executive at Zendesk, focusing on B2B sales with a preference for AI sales experience. The role involves driving revenue growth by acquiring new customers, cross-selling to existing ones, managing key relationships, and leading complex sales cycles, particularly with customers generating significant revenue. Requires a strong understanding of Zendesk products and the ability to align them with client business objectives. The role emphasizes exceeding sales targets, maintaining accurate forecasts, and establishing C-level executive sponsorship.