Zendesk
Enterprise · Customer support
- HQ
- San Francisco, US
- Founded
- 2007
- Size
- 3,000+
- Website
- zendesk.com
Currently tracking 20 active AI roles, up 72% versus the prior 4 weeks. Primary focus: Agent · Engineering. Salary range $158k–$374k (avg $261k).
Enterprise · Customer support
| Title | Stage | AI score |
|---|---|---|
| Senior Software Engineer Senior Software Engineer role focused on delivering AI/ML powered features at scale for Zendesk customers. The role involves working closely with ML Scientists, building tools for model experimentation and management, and contributing to scalable infrastructure for AI platforms. Experience with production AI delivery, LLM technology, and scalable applications is required. | Serve | 7 |
| Staff Software Engineer - Fullstack (AI Apps) Staff Software Engineer focused on the end-to-end architecture and scaling of generative AI systems, specifically the inference services for Zendesk's App Builder. The role involves defining delivery patterns, optimizing for performance and cost, and mentoring engineers. | ServeAgent |
| 7 |
| Senior Software Engineer (Observability) Senior Software Engineer focused on building observability foundations for cloud-native services and an organization's LLM/AI stack, including telemetry pipelines, dashboards, and alerting for critical AI paths. Requires experience with observability tooling and demonstrated understanding of ML/AI system monitoring. | ServeEval Gate | 5 |