Zendesk
Enterprise · Customer support
- HQ
- San Francisco, US
- Founded
- 2007
- Size
- 3,000+
- Website
- zendesk.com
Enterprise · Customer support
Currently tracking 20 active AI roles, up 72% versus the prior 4 weeks. Primary focus: Agent · Engineering. Salary range $158k–$374k (avg $261k).
| Title | Stage | AI score |
|---|---|---|
| Staff Machine Learning Engineer, AI Agent Staff Machine Learning Engineer focused on building AI Agent experiences for customer support, involving reasoning, tool use, and integration with Zendesk systems. The role emphasizes end-to-end product development, reliability, and technical leadership. | Agent | 8 |
| Senior Manager, MarTech & AI Transformation This role focuses on architecting and driving the transformation of MarTech stacks towards AI-driven orchestration, including piloting GenAI use cases, managing vendor evaluations, and establishing AI governance. It involves integrating core Martech platforms with AI applications and predictive models, and upskilling the marketing organization. | Agent | 7 |