Zendesk
Enterprise · Customer support
- HQ
- San Francisco, US
- Founded
- 2007
- Size
- 3,000+
- Website
- zendesk.com
Enterprise · Customer support
Currently tracking 20 active AI roles, up 72% versus the prior 4 weeks. Primary focus: Agent · Engineering. Salary range $158k–$374k (avg $261k).
| Title | Stage | AI score |
|---|---|---|
| Staff Software Engineer - Fullstack (AI Apps) Staff Software Engineer focused on the end-to-end architecture and scaling of generative AI systems, specifically the inference services for Zendesk's App Builder. The role involves defining delivery patterns, optimizing for performance and cost, and mentoring engineers. | ServeAgent | 7 |
| AI Success Strategist, Customer Success This role focuses on driving customer success and adoption of Zendesk's AI solutions, translating product capabilities into business strategies, and managing the AI roadmap for enterprise clients. It emphasizes maximizing business impact, building executive partnerships, and ensuring predictable scaling of AI initiatives. | — | 5 |
| Senior Software Engineer — Data Platform Senior Software Engineer on the Zendesk Data Platform team, responsible for building and maintaining the infrastructure that supports all products, insights, and customer-facing reports. The role involves working at the intersection of software engineering and data infrastructure, focusing on compliance tooling, system reliability, next-generation reporting and analytics infrastructure, and managing the full development lifecycle on AWS, Snowflake, and Docker. |
| — |
| 0 |