Zendesk

This role is for an AI Services Consultant at Zendesk, focusing on helping customers implement and adopt Zendesk's AI-powered Resolution Platform. The consultant will act as a technical expert, guiding customers through configurations, integrations, and optimization to drive adoption, operational excellence, and measurable business impact. Key responsibilities include technical guidance, change management, successful project delivery, customer satisfaction, and cross-functional collaboration. The role requires strong consulting, communication, and project management skills, with a deep understanding of AI technologies and Zendesk's AI products. Experience in enterprise technology/SaaS professional services and managing AI adoption programs is essential.

This role is for a Technical Architect at Zendesk, focusing on understanding and implementing customer requirements, collaborating with customer SMEs, and crafting technical solutions for integrating Zendesk into customer workflows. The role involves technical conversations, presenting solutions, communicating technical concepts, providing feedback to product development, designing and POCing technical solutions, and suggesting workarounds. It requires experience with SaaS applications, RESTful APIs, backend and client-side development, and strong analytical and communication skills.