Zendesk

This role is for a Technical Architect at Zendesk, focusing on understanding and implementing customer requirements, collaborating with customer SMEs, and crafting technical solutions for integrating Zendesk into customer workflows. The role involves technical conversations, presenting solutions, communicating technical concepts, providing feedback to product development, designing and POCing technical solutions, and suggesting workarounds. It requires experience with SaaS applications, RESTful APIs, backend and client-side development, and strong analytical and communication skills.