Senior Machine Learning Scientist to work on an AI Agent system (Gen3) for Zendesk's chatbot and voice assistance. The role involves owning product areas, bridging ML research and real-world impact, shaping roadmaps, and collaborating with cross-functional teams. Responsibilities include designing and testing AI solutions, owning research projects end-to-end, discussing ideas, keeping up with NLP/ML literature, working with ML engineers, using tools for rapid implementation, and collaborating with product managers.

This role is for a Principal Technical Program Manager focused on AI Agent programs within Zendesk's Product Development team. The TPM will lead complex, cross-functional technical programs, ensuring end-to-end delivery, driving OKR achievement, and managing risks. The role requires strong program management skills, stakeholder alignment, and the ability to leverage AI/LLMs to accelerate program delivery. The TPM will also mentor peers and improve program management standards.