Zendesk
Enterprise · Customer support
- HQ
- San Francisco, US
- Founded
- 2007
- Size
- 3,000+
- Website
- zendesk.com
Enterprise · Customer support
Currently tracking 20 active AI roles, up 72% versus the prior 4 weeks. Primary focus: Agent · Engineering. Salary range $158k–$374k (avg $261k).
| Title | Stage | AI score |
|---|---|---|
| Lead Business Process Analysis Analyst This role leads business process analysis and transformation efforts, focusing on integrating AI-driven automation and insights to improve operational excellence and customer experience. The Lead Business Process Analyst will identify use cases for LLMs and Generative AI, develop AI prompts and process frameworks, and ensure the ethical application of AI tools. The role involves cross-functional leadership, stakeholder partnership, and presenting AI project outcomes to leadership, with a measurable focus on improving AI model performance. | Agent | 5 |
| AI Success Strategist, Customer Success This role focuses on driving customer success and adoption of Zendesk's AI solutions, owning the AI roadmap, maximizing business impact, and building executive partnerships. It involves translating product capabilities into business strategies, defining AI vision, aligning teams, and driving execution from adoption through expansion. The goal is to accelerate customer time-to-value, ensure measurable business impact, and protect/grow revenue. |
| Agent |
| 5 |