Zendesk

Seeking a Senior Product Manager to lead a new Knowledge Graph team focused on ingesting and modeling content for AI experiences. The role involves creating a roadmap, forming a team, collaborating with engineering and data science, driving feature development, and overseeing data quality. Requires experience in SaaS product management, familiarity with LLMs/RAG/generative AI, and content processing at scale (NLP, OCR, document cleaning).

This role is for a Senior Program Manager on the Product Development team, focusing on Unified Customer Analytics. The primary responsibility is to define and execute roadmaps for data foundations, measurement frameworks, and customer-facing analytics experiences that demonstrate ROI and drive adoption of Zendesk's AI and automation products. The role involves leading cross-functional programs, guiding planning processes, managing risks, and improving program processes to enhance delivery velocity and predictability. While the role supports AI products, it is not directly building or researching AI models.