Zendesk
Enterprise · Customer support
- HQ
- San Francisco, US
- Founded
- 2007
- Size
- 3,000+
- Website
- zendesk.com
Currently tracking 20 active AI roles, up 72% versus the prior 4 weeks. Primary focus: Agent · Engineering. Salary range $158k–$374k (avg $261k).
Enterprise · Customer support
| Title | Stage | AI score |
|---|---|---|
| Senior Product Manager Seeking a Senior Product Manager to lead a new Knowledge Graph team focused on ingesting and modeling content for AI experiences. The role involves creating a roadmap, forming a team, collaborating with engineering and data science, driving feature development, and overseeing data quality. Requires experience in SaaS product management, familiarity with LLMs/RAG/generative AI, and content processing at scale (NLP, OCR, document cleaning). | Agent | 5 |
| AI Services Consultant II French or German Speaker - London OR Lisbon This role is for an AI Services Consultant who will act as a technical expert and trusted advisor to customers, guiding them through the implementation and optimization of Zendesk's AI-powered Resolution Platform. The consultant will focus on accelerating customer time-to-value, driving adoption, and ensuring successful project delivery, ultimately leading to measurable business impact and customer satisfaction. The role requires strong consulting, communication, and project management skills, with a deep understanding of AI technologies and Zendesk's AI products. Fluency in French or German is mandatory. |
| — |
| 5 |
| Senior Product Designer - Knowledge AI Senior Product Designer for Zendesk's Knowledge team, focusing on designing a best-in-class knowledge platform that powers conversational AI experiences. The role involves rethinking the Help Center for the age of AI, managing knowledge quality, and enabling AI-driven self-service workflows. | Agent | 5 |
| Senior Product Design Manager - Knowledge AI Senior Product Design Manager for Zendesk's Knowledge team, focusing on AI-powered conversational experiences. This role involves defining design strategy, leading a design team, and partnering with cross-functional stakeholders to deliver AI-driven self-service workflows and exceptional customer experience. Prior experience with designing LLM integrations and AI feature workflows is required. | Ship | 5 |
| AI Services Consultant II French Speaker - London OR Lisbon This role is for an AI Services Consultant who will act as a technical expert and trusted advisor to customers, guiding them through the implementation, configuration, and optimization of Zendesk's AI-powered Resolution Platform. The focus is on accelerating customer time-to-value, driving adoption, and ensuring measurable business impact from AI solutions. While the role involves deep understanding of AI technologies, it is primarily a customer-facing consulting and project management position focused on product adoption rather than core AI/ML development or research. | — | 5 |
| AI Services Consultant II (Lisbon) This role focuses on helping customers implement and adopt Zendesk's AI-powered Resolution Platform. It involves providing technical expertise, guidance, and project management to ensure successful integration, optimization, and value realization of AI solutions, ultimately driving customer satisfaction and business outcomes. | — | 5 |
| Employee Service Success Specialist This role is a Customer Success Specialist focused on helping customers adopt and optimize Zendesk's Employee Service solutions. It involves advisory, partnership with CSMs, and contributing to scaled programs and enablement. The role requires expertise in ITSM/ITAM and Employee Experience, with a focus on driving value realization and influencing the product roadmap. | — | 0 |