Zendesk

This role focuses on customer success and strategic roadmap delivery for AI solutions within an enterprise context. The Manager, AI Success Strategist will own the end-to-end AI roadmap for key customers, translating product capabilities into business strategies, defining long-term AI vision, and driving adoption and operational excellence. The role requires strong project management, product and technical knowledge, business acumen, and the ability to influence executive stakeholders. While the role involves advising on AI strategy and ensuring ethical practices, it is primarily focused on customer adoption and business impact of existing AI products, rather than core AI/ML development or research.