Zendesk
Enterprise · Customer support
- HQ
- San Francisco, US
- Founded
- 2007
- Size
- 3,000+
- Website
- zendesk.com
Currently tracking 20 active AI roles, up 72% versus the prior 4 weeks. Primary focus: Agent · Engineering. Salary range $158k–$374k (avg $261k).
Enterprise · Customer support
| Title | Stage | AI score |
|---|---|---|
| Principal Voice AI Engineer Principal Voice AI Engineer to lead and accelerate voice and conversational AI initiatives, focusing on Speech and Natural Language Processing (NLP). The role involves spearheading the development and deployment of AI/ML technologies for voice-enabled customer experiences, overseeing research in ASR, TTS, LLMs, and conversational systems, and transforming advanced AI models into production systems. | Post-trainServe | 8 |
| Senior Machine Learning Scientist Senior Machine Learning Scientist to work on an AI Agent system (Gen3) for Zendesk's chatbot and voice assistance. The role involves owning product areas, bridging ML research and real-world impact, shaping roadmaps, and collaborating with cross-functional teams. Responsibilities include designing and testing AI solutions, owning research projects end-to-end, discussing ideas, keeping up with NLP/ML literature, working with ML engineers, using tools for rapid implementation, and collaborating with product managers. |
| Agent |
| 8 |
| AI Services Consultant II French or German Speaker - London OR Lisbon This role is for an AI Services Consultant who will act as a technical expert and trusted advisor to customers, guiding them through the implementation and optimization of Zendesk's AI-powered Resolution Platform. The consultant will focus on accelerating customer time-to-value, driving adoption, and ensuring successful project delivery, ultimately leading to measurable business impact and customer satisfaction. The role requires strong consulting, communication, and project management skills, with a deep understanding of AI technologies and Zendesk's AI products. Fluency in French or German is mandatory. | — | 5 |
| AI Services Consultant II French Speaker - London OR Lisbon This role is for an AI Services Consultant who will act as a technical expert and trusted advisor to customers, guiding them through the implementation, configuration, and optimization of Zendesk's AI-powered Resolution Platform. The focus is on accelerating customer time-to-value, driving adoption, and ensuring measurable business impact from AI solutions. While the role involves deep understanding of AI technologies, it is primarily a customer-facing consulting and project management position focused on product adoption rather than core AI/ML development or research. | — | 5 |
| AI Services Consultant II- London Zendesk is seeking an AI Services Consultant II in London to guide customers in implementing and optimizing their AI-powered Resolution Platform. This role focuses on delivering technical solutions, ensuring customer adoption, and driving business outcomes through effective configuration and project management of Zendesk's AI products. The position requires strong consulting, communication, and project management skills, with a deep understanding of AI technologies and their application in enterprise SaaS environments. | — | 5 |
| Employee Service Success Specialist This role is a Customer Success Specialist focused on helping customers adopt and optimize Zendesk's Employee Service solutions. It involves advisory, partnership with CSMs, and contributing to scaled programs and enablement. The role requires expertise in ITSM/ITAM and Employee Experience, with a focus on driving value realization and influencing the product roadmap. | — | 0 |