Zendesk
Enterprise · Customer support
- HQ
- San Francisco, US
- Founded
- 2007
- Size
- 3,000+
- Website
- zendesk.com
Currently tracking 20 active AI roles, up 72% versus the prior 4 weeks. Primary focus: Agent · Engineering. Salary range $158k–$374k (avg $261k).
Enterprise · Customer support
| Title | Stage | AI score |
|---|---|---|
| Director, Product Management Director of Product Management for Zendesk's Support Core organization, focusing on defining and leading the strategy for foundational support systems (Ticketing, Search, Email, Lists). The role involves transforming core systems into AI-forward, composable components, owning both platform capabilities and shared product experiences, and enabling product teams to move faster with AI-integrated solutions. This includes modernizing architecture, elevating developer experience, and embedding AI capabilities throughout the core. | AgentServe | 7 |
| Senior Product Manager - AI Agents Senior Product Manager to own the AI agent infrastructure for the Forethought platform. This includes the reasoning engine, authoring tools, self-improvement mechanisms, and multi-channel infrastructure. The role requires guiding roadmap development, defining the authoring and configuration experience, setting quality standards for AI agent interactions, designing for multiple personas, and leading hypothesis-driven product development. Requires 5+ years in B2B SaaS PM with experience shipping AI/ML products, a deep understanding of language models and agentic architectures, and a track record of defining quantitative success metrics for AI systems. |
| Agent |
| 7 |
| Senior Product Designer The Senior Product Designer will lead innovative initiatives and collaborate with a cross-functional team to deliver a unique customer co-creation experience, accelerating the customer service product experience. This role involves user research, defining strategy, and crafting end-to-end product journeys for AI-driven CS products. | — | 5 |
| Lead Business Process Analysis Analyst This role leads business process analysis and transformation efforts, focusing on integrating AI-driven automation and insights to improve operational excellence and customer experience. The Lead Business Process Analyst will identify use cases for LLMs and Generative AI, develop AI prompts and process frameworks, and ensure the ethical application of AI tools. The role involves cross-functional leadership, stakeholder partnership, and presenting AI project outcomes to leadership, with a measurable focus on improving AI model performance. | Agent | 5 |
| Senior Product Manager Senior Product Manager to lead an approvals workflow engine, integrating with AI Agents and external Agentic AI platforms, focusing on customer productivity and employee services. The role involves setting vision, roadmap, driving execution, and ensuring scalability. | — | 5 |
| AI Success Strategist, Customer Success This role focuses on customer success and strategic AI roadmap delivery for enterprise clients using Zendesk's AI solutions. The strategist will translate product capabilities into business strategies, drive adoption, maximize business impact, and build executive partnerships to ensure long-term AI success for customers. The role emphasizes accelerating time-to-value, owning multi-year AI roadmaps, and delivering quantifiable commercial outcomes through AI adoption. | — | 5 |
| Principal Data Product Manager Zendesk is seeking a Principal Data Product Manager to own the strategy, roadmap, and implementation of critical business metrics. This role involves collaborating with senior stakeholders to define metrics, ensuring data integrity, and providing insightful analysis to drive data-driven decision-making across the company. The ideal candidate will have a strong understanding of data platforms and enterprise analytics. | — | 0 |
| Director, IT Finance Zendesk is seeking a Director of IT Finance to lead teams supporting financial processes (Record to Report, Source to Pay), optimize financial systems, and drive AI-driven automation strategies. The role involves business partnership, systems transformation (ERP migrations), and operational innovation. | — | 0 |