Currently tracking 20 active AI roles, up 72% versus the prior 4 weeks. Primary focus: Agent · Engineering. Salary range $158k–$374k (avg $261k).
| Title | Stage | AI score |
|---|---|---|
| Senior Staff Machine Learning Engineer Senior Staff Machine Learning Engineer at Zendesk to lead end-to-end design, development, and deployment of novel ML/LLM models and algorithms for customer service. The role involves pioneering initiatives like multilingual analysis, conversational AI agents, and agent-assist solutions, defining experimentation standards, and bridging research with production systems. Responsibilities include mentoring, advising leadership on AI strategy, and representing Zendesk externally. Key challenges involve agentic operations, automation of customer service interactions, large-scale A/B testing, leveraging RAG and fine-tuning for conversational AI, operationalizing LLMs, and incorporating emerging AI advancements. | AgentPost-train | 9 |
| Staff Machine Learning Engineer, AI Agent Staff Machine Learning Engineer focused on building AI Agent experiences for customer support, involving reasoning, tool use, and integration with Zendesk systems. The role emphasizes end-to-end product development, reliability, and technical leadership. |
| Agent |
| 8 |
| Senior AI Engineer Senior AI Engineer at Zendesk focused on building and deploying production-grade LLM applications and agentic architectures. The role involves designing, building, and scaling these systems, establishing evaluation frameworks, developing Python services, managing data foundations, and translating complex AI concepts for stakeholders. Emphasis on enterprise AI solutions and driving business value. | Agent | 8 |
| Staff Security Engineer Staff Security Engineer to join the Threat Prevention Engineering team, focusing on driving large-scale security engineering initiatives that blend modern detection, automation, and AI-assisted workflows. The role involves owning the AI roadmap, architecting and operating cloud-native security data infrastructure, leading complex security engineering initiatives, building automation-first security workflows, and mentoring peers in AI tooling adoption. | Agent | 8 |
| Senior Machine Learning Scientist Senior Machine Learning Scientist to work on an AI Agent system (Gen3) for Zendesk's chatbot and voice assistance. The role involves owning product areas, bridging ML research and real-world impact, shaping roadmaps, and collaborating with cross-functional teams. Responsibilities include designing and testing AI solutions, owning research projects end-to-end, discussing ideas, keeping up with NLP/ML literature, working with ML engineers, using tools for rapid implementation, and collaborating with product managers. | Agent | 8 |
| Director, Product Management Director of Product Management for Zendesk's Support Core organization, focusing on defining and leading the strategy for foundational support systems (Ticketing, Search, Email, Lists). The role involves transforming core systems into AI-forward, composable components, owning both platform capabilities and shared product experiences, and enabling product teams to move faster with AI-integrated solutions. This includes modernizing architecture, elevating developer experience, and embedding AI capabilities throughout the core. | AgentServe | 7 |
| Staff Machine Learning Engineer Staff Machine Learning Engineer to own the ML surface of routing and presence products, transitioning from a rules-based engine to an agentic routing engine. The role involves end-to-end ML ownership from feature engineering and model design to production serving and monitoring, with a focus on applied ML for measurable customer outcomes at scale within a product engineering team. Responsibilities include designing experimentation frameworks, shaping the integration of classical ML and LLM components, and mentoring other engineers. | AgentServe | 7 |
| Senior Product Manager - AI Agents Senior Product Manager to own the AI agent infrastructure for the Forethought platform. This includes the reasoning engine, authoring tools, self-improvement mechanisms, and multi-channel infrastructure. The role requires guiding roadmap development, defining the authoring and configuration experience, setting quality standards for AI agent interactions, designing for multiple personas, and leading hypothesis-driven product development. Requires 5+ years in B2B SaaS PM with experience shipping AI/ML products, a deep understanding of language models and agentic architectures, and a track record of defining quantitative success metrics for AI systems. | Agent | 7 |
| Staff Software Engineer - Ruby Staff Software Engineer for Zendesk's AI Copilot organization, focusing on leading the architecture and delivery of AI-powered product features. The role involves bridging product engineering and ML/science, integrating LLMs into production systems, and scaling AI capabilities for customer service agents. Requires strong software engineering background with experience in distributed systems, cloud infrastructure, and integrating ML models into production. | AgentServe | 7 |
| Senior Machine Learning Engineer Senior Machine Learning Engineer to build and ship LLM-powered applications, including agent architectures and evaluation frameworks, on solid data foundations. The role involves end-to-end ownership from identifying needs to production deployment and iteration, with a focus on driving business outcomes and stakeholder collaboration. | AgentEval Gate | 7 |
| Staff Software Engineer Staff Software Engineer to join the Maquina team, focusing on building AI-powered procedures and conversational AI agents for customer experience. The role involves developing Ruby on Rails and TypeScript services, leading resolution of complex reliability problems, mentoring colleagues, and driving AI adoption. Experience with LLM integrations and enterprise-level AI feature implementation is required. | Agent | 7 |
| Data Scientist Zendesk is seeking a Data Scientist to develop and deploy AI capabilities for their agentic AI experience, focusing on retrieval and ranking models for their core AI search engine. The role involves full-stack ownership from data exploration to production rollout and monitoring, with a strong emphasis on scalability, reliability, and performance. Requires 3-5 years of experience shipping models to production, strong Python and software engineering skills, deep DS/ML knowledge, and comfort with MLOps (Docker, Kubernetes, cloud platforms). | AgentServe | 7 |
| Lead Business Process Analysis Analyst This role leads business process analysis and transformation efforts, focusing on integrating AI-driven automation and insights to improve operational excellence and customer experience. The Lead Business Process Analyst will identify use cases for LLMs and Generative AI, develop AI prompts and process frameworks, and ensure the ethical application of AI tools. The role involves cross-functional leadership, stakeholder partnership, and presenting AI project outcomes to leadership, with a measurable focus on improving AI model performance. | Agent | 5 |
| Senior Product Manager Seeking a Senior Product Manager to lead a new Knowledge Graph team focused on ingesting and modeling content for AI experiences. The role involves creating a roadmap, forming a team, collaborating with engineering and data science, driving feature development, and overseeing data quality. Requires experience in SaaS product management, familiarity with LLMs/RAG/generative AI, and content processing at scale (NLP, OCR, document cleaning). | Agent | 5 |
| Senior Backend Engineer, Connectors & Discover Senior Backend Engineer responsible for the data layer powering Zendesk's AI products, focusing on building and scaling integrations and analytics infrastructure to transform raw support data into automation recommendations. This involves designing and maintaining connectors (ETL), extending the insights engine, building resilient data pipelines, and optimizing search indices for RAG and retrieval features. | AgentData | 5 |
| Director, Software Engineering Director of Software Engineering to lead and scale global Platform engineering teams, driving the architecture and delivery of API-first, cloud-native platform services that enable partners and customers to build intelligent, AI-powered experiences at scale. The role involves defining platform strategy, owning architecture, partnering with AI teams, driving operational excellence, and staying current with AI tools and technologies. | Agent | 5 |
| Senior Product Designer - Knowledge AI Senior Product Designer for Zendesk's Knowledge team, focusing on designing a best-in-class knowledge platform that powers conversational AI experiences. The role involves rethinking the Help Center for the age of AI, managing knowledge quality, and enabling AI-driven self-service workflows. | Agent | 5 |
| Senior Software Engineer Senior Software Engineer to join the Maquina team, which builds AI-powered procedures and conversational AI agents for customer experience. The role involves working across the full stack, from recommendation engines to agent-facing UI and execution runtime, integrating with a large RAG platform. The team tackles complex challenges involving multiple services, data pipelines, and ML integrations, valuing pragmatic engineering and shipping working software. | Agent | 5 |
| AI Success Strategist, Customer Success This role focuses on driving customer success and adoption of Zendesk's AI solutions, owning the AI roadmap, maximizing business impact, and building executive partnerships. It involves translating product capabilities into business strategies, defining AI vision, aligning teams, and driving execution from adoption through expansion. The goal is to accelerate customer time-to-value, ensure measurable business impact, and protect/grow revenue. | Agent | 5 |
| Senior Software Engineer Senior Software Engineer to build and evolve backend and frontend features for Zendesk's Help Center, focusing on conversational AI agent experiences and their theming platform. This role involves full-stack development, system design, and leading complex reliability challenges. | Agent | 5 |
| Principal Technical Program Manager This role is for a Principal Technical Program Manager focused on AI Agent programs within Zendesk's Product Development team. The TPM will lead complex, cross-functional technical programs, ensuring end-to-end delivery, driving OKR achievement, and managing risks. The role requires strong program management skills, stakeholder alignment, and the ability to leverage AI/LLMs to accelerate program delivery. The TPM will also mentor peers and improve program management standards. | Agent | 5 |