Zillow

Senior Product Manager to redefine the search, discovery, and evaluation landscape for StreetEasy's buying and renting marketplace. This role will modernize the core experience by integrating AI and deep personalization to create an exceptional end-to-end shopping journey, transforming behavioral signals into growth engines and precision agent matching.

The Principal Product Manager will lead the vision and strategy for the technology and intelligence layer powering Zillow Rentals' customer success engine. This role involves defining the roadmap for a unified support stack integrating platforms like Salesforce and Zendesk with AI agents and LLM-powered experiences, aiming to transition from reactive ticketing to a proactive, AI-first support model. Key responsibilities include leading the strategy and implementation of AI agents and LLM-powered self-service tools to increase support deflection and customer satisfaction, owning platform consolidation strategies, designing onboarding frameworks, and defining/monitoring key support metrics like AI accuracy.

Senior Product Manager to lead AI platform and ecosystem capabilities for Follow Up Boss (Zillow Group), focusing on integrating AI into data, workflows, and integrations to create smarter, more personalized agent experiences. The role involves defining platform strategy, enabling AI assistants and workflows, shaping context and memory for AI, and partnering with engineering and AI/ML teams.

Senior Product Manager for Zillow's Search Intelligence team, focusing on evolving the home search experience. The role involves defining and driving strategy for core search experiences, integrating deterministic systems with probabilistic AI systems like semantic search and agentic workflows. Responsibilities include building personalized search experiences, developing agentic features, establishing AI evaluation frameworks, and partnering with engineering and data teams to ship scalable, high-performance AI-powered consumer experiences.