About the Role and Team
The Account Management Intern operates as an Account Coordinator supporting Uber Eats partners across Switzerland. In this role, you will work closely with Account Managers to drive partner growth, retention, and long-term success on the platform.
You will contribute to managing a portfolio of partners, supporting initiatives that impact performance, campaign outcomes, and revenue. This role blends operational rigor with commercial awareness and a strong customer success mindset ensuring that strategic initiatives translate into measurable value.
You’ll develop a deep understanding of partner goals, track adoption and performance, and help deliver solutions that improve business outcomes. You will also collaborate cross-functionally and contribute to process improvements that enhance efficiency, scalability, and the overall partner experience.
This internship offers hands-on exposure to commercial operations, account management, customer success, and cross-functional project management in a fast-paced environment
What You’ll Do
- Support the end-to-end launch and execution of new products, features, and marketing campaigns, ensuring timely delivery and measurable impact
- Coordinate project timelines and stakeholder dependencies across Product, Operations, Legal, and Marketing teams
- Analyse operational and commercial metrics (e.g., delivery time, prep time, order accuracy, menu quality, adoption rates, campaign performance) to identify risks and opportunities
- Monitor and diagnose partner operational health, partnering with cross-functional teams to resolve issues and improve long-term retention
- Drive partner growth and retention through direct outbound engagement, conducting churn-prevention consultations and upselling marketing initiatives to maximise restaurant visibility and performance
- Support partner success by identifying adoption gaps, operational pain points, and execution issues impacting satisfaction, retention, and growth
- Contribute to process improvement initiatives that drive efficiency, scalability, and consistency across markets
- Communicate project progress, insights, and outcomes clearly to internal stakeholders and, when appropriate, external partners
Basic Qualifications
- Currently enrolled in a Bachelor’s or Master’s degree program (e.g., Business Administration, Economics, Marketing, Operations, Data Analytics, or related fields), with graduation by early 2027.
- Available for a full-time, 6-month internship starting 6th July 2026
- Proficiency in Excel or Google Sheets, including data extraction and analysis
- Fluency in English and German or French
- Strong communication and stakeholder management skills
- Open to exploring full-time opportunities with Uber following the internship
Preferred Qualifications
- Previous experience (internship, academic project, or student organisation) in account management, operations, customer success, or project management
- Strong commercial and customer-centric mindset, with an interest in how execution quality drives business performance
- Highly detail-oriented with strong ownership and ability to manage multiple workstreams
- Ability to operate independently in fast-paced, ambiguous environments
Perks and Work Environment
Perks: Housing allowance, Uber credits, competitive internship allowance, and other internship-specific benefits
Office Culture: Hybrid model with in-office collaboration on Tuesday, Wednesday, and Thursday
Inclusion: Uber is an Equal Opportunity/Affirmative Action employer. We value diverse perspectives and provide reasonable accommodations for candidates with disabilities
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.
Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.