Merchant Onboarding at Uber is where the journey begins, and your role as a Merchant Success Specialist is to make sure that first step is seamless but also set in reality. In our Delivery business, you are the architect of a three-sided marketplace, connecting Eaters with their favorite Merchants and Couriers. You are the gatekeeper of quality, performance and the first human connection for those looking to build their livelihood on our platform.
The pace is intense, the volume is high, and the stakes are real, you help power local commerce at a global scale. You’ll thrive here if you have an owner’s mindset and a healthy dose of grit. This isn't a role where you wait for a playbook; it’s one where you help us find a better way to move partners through the funnel faster without sacrificing safety or compliance.
What You’ll Do
- Create and support our merchants with their menu creation, ensuring their offer is appealing for consumers and puts the best products forward to improve menu conversion.
- Build marketing and promotion campaigns with our partners to deliver the best return on investment and boost our merchants’ turnover.
- Analyze funnel data on a weekly basis to spot trends in drop-offs in food delivery and suggest practical, efficiency-boosting changes.
- Communicate with clarity and empathy across multiple channels to turn a merchant's or courier's confusion into a clear plan of action, keeping the delivery ecosystem moving.
- Collaborate cross-functionally with Sales, Operations, and Support teams to resolve technical blockers and coordinate smooth launches for new partners in a hyper-local environment.
- Adapt to shifting priorities and evolving delivery policies in a dynamic environment where you must balance speed with accuracy.
Basic Qualifications
- Currently enrolled in an end of year Masters degree program (expected graduation close to internship end i.e 2026 or early 2027).
- Proficiency in English and French (written and verbal) with the ability to synthesize complex information into simple terms.
- Solid skills in Google Sheets or Excel, including experience with basic data manipulation like pivot tables.
- Available to start on 6th July 2026 for a full-time, 6-month internship.
- Open to exploring full-time employment opportunities with Uber following the internship, should an opportunity arise.
Preferred Qualifications
- A "Go Get It" attitude with a proven track record of taking independent action to solve problems.
- Systems thinking mindset—the ability to see how a Merchant onboarding delay impacts the balance of the entire three-sided delivery marketplace.
- Basic knowledge of SQL or a strong interest in learning how to query data to drive insights.
- Resilience and the ability to stay calm and productive when market dynamics shift or volume spikes.
Let’s ride together
Ready to ride? Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. This isn't the kind of place where you follow a playbook—it’s where you help write one. If you’re driven by impact, energized by challenge, and ready to shape how the world moves, this is the place for you. What moves us, moves the world—let’s move it forward, together.
Benefits and Work Environment
- Compensation: You will be eligible for various stipends, Uber credits, and other internship-specific perks.
- Office Culture: Offices remain key to collaboration. Unless approved for full remote work, interns are expected to be in-office at least Tuesday, Wednesday, and Thursday.
- Inclusion: Uber is an Equal Opportunity/Affirmative Action employer. We value diverse perspectives and provide reasonable accommodations for candidates with disabilities. Please let your recruiter know if you require any specific assistance by completing this form.
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.
Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.