多渠道客户运营顾问

Pfizer Pfizer · Pharma · Zhejiang, China

This role focuses on managing multi-channel customer operations for Pfizer in Hangzhou, China. The primary responsibilities include maintaining communication channels with customers based on company service strategies, producing content aligned with operational strategies, and enhancing user engagement and satisfaction through relevant content. The goal is to ensure the platform's continuous development, support sales departments, and build a strong Pfizer service brand image by providing high-quality customer service.

What you'd actually do

  1. 在公司客户服务战略的基础上，依托服务运营体系（企业微信），维护公司与客户沟通的渠道，生产符合运营策略的内容；
  2. 以符合客户需求的内容做链接，提升用户粘性和价值，持续提升客户的使用体验、流量转化和客户满意度；
  3. 以有效性的运营实现平台持续、稳定、健康发展，支持销售等业务部门不断提升业务价值，高效落实并执行公司的各项服务工作，为客户提供高品质的服务，打造优秀的辉瑞服务品牌形象。

Skills

Required

  • Customer service strategy
  • Content production
  • User engagement
  • Customer satisfaction
  • Sales support
  • Communication channels management
  • Operational strategy implementation

Nice to have

  • Enterprise WeChat (企业微信) operation