Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.
Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.
What's the opportunity?
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent, Fin, is the most advanced customer service AI agent on the market, and when paired with our Helpdesk becomes the complete Intercom Suite for AI-enhanced support across the customer lifecycle. You’ll join our EMEA SMB Business sales team to drive new business growth with high-potential SMB customers.
This role is based in our Dublin, Ireland office.
What will I be doing?
- Own the full sales cycle — prospecting, discovery, value-based demos, negotiation, and close —across our EMEA SMB customer base for deal sizes between 20k-250k ARR.
- Generate and progress pipeline through a healthy mix of inbound qualification and targeted outbound, partnering closely with SDRs and Marketing.
- Lead incisive discovery to uncover business problems, quantify impact, and align stakeholders on an Intercom value narrative.
- Deliver compelling product demos and evaluations that showcase the Intercom Suite, including our Fin AI agent, tailored to each customer’s goals and constraints.
- Navigate procurement, security, and legal processes with support from cross-functional partners; keep deals moving with clear next steps and timelines.
- Forecast accurately, maintain crisp CRM hygiene, and communicate risks and upside with clarity.
- Influence the product roadmap by sharing structured market feedback and customer insights.
- Champion Intercom’s values in every interaction with customers and teammates.
What skills do I need?
- 2+ years closing new business in B2B SaaS, ideally with SMB customers and familiarity with running larger deals +100k-200k ARR.
- Consistent track record of exceeding quota with strong opportunity management, multi-threading, ROI modelling and deal execution.
- Exceptional discovery, storytelling, and demo skills grounded in business value and outcomes.
- Skilled at generating pipeline through outbound and partner-led motions in tandem with SDRs/Marketing.
- Adept at running structured evaluations and managing commercial processes (pricing, redlines, security).
- Proficient with modern CRM and sales productivity tools; strong written and verbal communication skills.
- Experience with MEDDPICC or similar sales methodologies
- Rigorous deal inspection and a clear understanding of forecasting principles
- Nice to have: experience selling customer service, helpdesk, AI, or messaging solutions; interest in the broader support-tech ecosystem.
How will I be successful here?
- Ramp quickly and build a high-quality pipeline aligned to territory priorities.
- Deliver predictable, on-target performance with disciplined forecasting and stage progression.
- Earn trust with prospects through thoughtful discovery, tailored evaluations, and crisp follow-through.
- Be a great teammate — share learnings, collaborate generously, and raise the bar for our team and our customers.
- Curiosity and a passion for learning and upskilling. Ai has changed the sales landscape.
Benefits
We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
- Competitive salary and equity in a fast-growing start-up
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Regular compensation reviews - we reward great work!
- Pension scheme & match up to 4%
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Flexible paid time off policy
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
- If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
- MacBooks are our standard, but we also offer Windows for certain roles when needed.
#LI-Hybrid
**Policies **
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.