At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!
Job Overview This role supports the growth and retention of local government accounts through direct sales and account management activities. Primary functions include generating new sales opportunities, renewing contracts, and increasing customer satisfaction within government accounts. The role differentiates by focusing on strategic relationship building and aligning sales efforts with organizational values and metrics. Success is measured by meeting sales targets, renewal rates, customer retention, and overall revenue growth. The work impacts the organization by expanding government account revenue and enhancing customer relationships to support long-term business objectives.
Job Responsibilities:
- Generate new sales opportunities and meet monthly sales and renewal targets through proactive outreach to government accounts
- Establish and maintain customer relationships to drive account growth, perform account reviews, and identify upsell and renewal opportunities
- Complete continuous training to maintain up-to-date knowledge of products, services, and sales methodologies
- Demonstrate professional and ethical conduct in interactions with customers and colleagues to support a collaborative work environment
- Also responsible for other duties/projects as assigned by business management as needed
Education and Work Experience:
- High School Diploma/GED (Required)
- 3+ Years Selling to Government (State and Local) accounts. (Preferred)
- 3+ Years Extensive customer service experience (Preferred)
- 3+ Years of Business markets sales experience` (Preferred)
- 3+ Years Wireless industry sales experience. (Preferred)
- 3+ Years Telesales or technical sales experience. (Preferred)
Knowledge, Skills and Abilities:
- Account Management Effectively manage customer accounts to ensure satisfaction and retention. (Required)
- Prospecting & Selling Proven track record of delivering tailored solutions that meet specific client needs, ensuring high customer satisfaction and fostering long-term relationships. (Required)
- Attention To Detail Maintain accuracy and thoroughness in all tasks to ensure high-quality outcomes. (Required)
- Problem Solving and Analysis Analyze and resolve complex issues efficiently by interpreting data to identify trends and inform decision-making. (Required)
- Building Relationships Develop and maintain strong relationships with clients and stakeholders. (Required)
- Negotiation Skillfully negotiate terms and agreements to achieve favorable outcomes. (Required)
- CRM and Microsoft Office CRM & Microsoft Office: Proficiency in using CRM systems such as Salesforce to manage customer interactions and sales activities, along with strong skills in Microsoft Office products, especially Excel, for data analysis and reporting. (Required)
- Communication Strong verbal and written communication skills are crucial for customer interactions, presenting solutions, and team collaboration. Clear and persuasive communication builds customer relationships and closes sales. (Required)
- Presentations Ability to create and deliver compelling presentations to potential and existing customers. This involves using visual aids and clear messaging to effectively convey the value of products and services. (Required)
Licenses and Certifications:
- At least 18 years of age
- Legally authorized to work in the United States
Travel: Travel Required (Yes/No): Yes
DOT Regulated: DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No
Total Target Cash Pay Range: $130,100 - $234,600, inclusive of target incentives
Base Pay Range: $78,060 - $140,760
The pay range above is the general base pay range for a successful candidate in this role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ351621¶dox=1
At T-Mobile, employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives.
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out _www.t-mobilebenefits.com_.
Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.