At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!
Job Responsibilities:
- Generate sales opportunities and exceed monthly sales, renewal, and churn targets by contacting leads and managing customer inquiries
- Build and maintain customer relationships to identify up-sell and renewal opportunities while resolving account issues effectively
- Perform accurate and efficient data entry, system navigation, and independent analysis to support account management
- Engage in continuous training to maintain up-to-date product and service knowledge and meet quality standards
- Meet or exceed productivity and sales goals through consistent performance monitoring and improvement
- Demonstrate professional conduct by adhering to ethical standards and supporting an inclusive team environment
- Also responsible for other duties/projects as assigned by business management as needed
Education and Work Experience:
- High School Diploma/GED (Required)
- 2-4 years Experience selling within the Public Safety vertical (Preferred)
- 2-4 years Experience in the Public Safety industry (Preferred)
- 2-4 years Demonstrated track record of sales success in business sales (B2B) (Preferred)
- 2-4 years Experience in Wireless Industry/Telesales/Technical Sales (Preferred)
Knowledge, Skills and Abilities:
- CRM and Microsoft Office Proficiency in using CRM systems such as Salesforce to manage customer interactions and sales activities, along with strong skills in Microsoft Office products, especially Excel, for data analysis and reporting. (Required)
- Attention To Detail Attention to detail is crucial for accurate data entry, preparing sales reports, and documenting customer interactions, ensuring high service standards and compliance. (Required)
- Communication Strong verbal and written communication skills are crucial for customer interactions, presenting solutions, and team collaboration. Clear and persuasive communication builds customer relationships and closes sales. (Required)
- Presentations Ability to create and deliver compelling presentations to potential and existing customers. This involves using visual aids and clear messaging to effectively convey the value of products and services. (Required)
- Problem Solving Strong problem-solving skills are needed to address customer issues, find solutions to sales challenges, and improve processes. This includes critical thinking and the ability to make informed decisions quickly. (Required)
- Sales Analysis Ability to analyze sales data to identify trends, measure performance, and develop strategies for growth using analytical tools and techniques. (Required)
- Strong Industry Knowledge Deep understanding of the public safety sector, including the needs of law enforcement, fire departments, and emergency services, to tailor solutions to their unique requirements. (Required)
- Collaborative Teamwork Effective collaboration with General Account Executives (GAEs), Sales Engineers (SEs), Sales Development Representatives (SDRs), Implementation Account Managers, and other stakeholders. This teamwork is essential for delivering comprehensive solutions and achieving sales goals. (Required)
Licenses and Certifications:
- At least 18 years of age
- Legally authorized to work in the United States
Travel: Travel Required (Yes/No): Yes
DOT Regulated: DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No
Total Target Cash Pay Range: $109,700 - $197,800, inclusive of target incentives
Base Pay Range: $65,820 - $118,680
The pay range above is the general base pay range for a successful candidate in this role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ350912¶dox=1
At T-Mobile, employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives.
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out _www.t-mobilebenefits.com_.
Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.