About the Role
The Account Manager role is an exciting opportunity to showcase your relationship management, sales, and strategic account growth skills. This role focuses on post-sales engagement with small-to-medium-sized businesses, including restaurants and other local merchants.
As an Account Manager, you will play a critical role in retaining and growing our highest-value accounts, ensuring that new partners are set up for success, and identifying opportunities for expansion and increased revenue. Your ability to consult, strategize, and drive long-term value will be key to making Uber Eats the preferred platform for our partners.
What You'll Do
- Collaborate with a high-value portfolio of restaurant partners to retain and grow a book of business of SMB accounts on the Uber Eats platform
- Establish and proactively maintain communication channels with merchant partners via email, phone, and face-to-face meetings
- Identifying new sales opportunities through product adoption and location expansion and upsell merchants on marketing products (ads, promotions, etc)
- Build processes and standardize best-practices within merchant success and your territory
- Identify key risks to our partnerships, and work quickly and diligently to ensure we are delivering the best possible experience for our partners and to ensure 100% account retention
- Partner with our Operations and Sellers on managing the relationship, issue, and questions of merchants
- Track merchant KPI and OKR to understand their success, issues, or opportunities and conduct regular business reviews
- KPI & OKR centric methodology: generate team consciousness about the need of results measured by important metrics
- Excel in hands-on vendor management and training of new merchant features or products
- Act as an ambassador of Uber Eats' mission, brand, and product
- Uber Eats, ensuring partners understand and leverage our platform's full potential.
Basic Qualifications
- Minimum 3+ years of experience in sales, account management, operations, or a related field
- Bachelor Degree
Preferred Qualifications
- Data proficiency: being able to take commercial data and making it digestible to our merchant partners (charts, graphs, and other visuals)
- Experience navigating the customer lifecycle including prospecting new contacts and upsell opportunities within an existing client organization
- Self-starter attitude and ability to thrive in a fast-paced, autonomous team environment
- Strong interpersonal skills, with the ability to clearly frame a value proposition, probe for objections, remove obstacles, and eliminate barriers to gain commitment
- Willingness to hustle, roll-up sleeves, and get in the weeds with our highest value partners in order to hit quarterly and annual revenue, retention, and adoption targets
- Ability to think strategically and analyze restaurant needs to both unlock opportunities and creatively problem-solve
- Demonstrate time management and organizational skills with the ability to multitask and prioritize based on impact
- Excellent communication
- Google Suite Experience is preferred
For San Francisco, CA-based roles: The total annualized on-target earnings (OTE) for this position are USD $99,000 - $110,000. The base salary range for this role is USD$69,500 per year - USD$77,000 per year.
You will be eligible to participate in Uber's bonus program, and may be offered sales bonuses & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.