About the Role
The Account Manager role is an exciting opportunity to showcase your relationship management, sales, and strategic account growth skills. This role focuses on post-sales engagement with small-to-medium-sized businesses, including restaurants and other local merchants.
As an Account Manager for Western Canada, you will play a critical role in retaining and growing our highest-value accounts, ensuring that new partners are set up for success, and identifying opportunities for expansion and increased revenue. Your ability to consult, strategize, and drive long-term value will be key to making Uber Eats the preferred platform for our partners.
The Western Canada Account Manager is based in Toronto and requires working in the Toronto office, three days each week. Some travel may be required.
What the Candidate Will Need / Bonus Points
What the Candidate Will Do
- Act as an ambassador of Uber Eats' mission, brand, and product
- Collaborate with a high-value portfolio of restaurant partners to retain and grow a book of business of SMB accounts on the Uber Eats platform
- Establish and proactively maintain communication channels with merchant (restaurant) partners via email, phone, and face-to-face meetings
- Provide hands-on vendor management and training on new merchant features and products
- Identifying new sales opportunities through product adoption and location expansion and upselling merchants on marketing products (ads, promotions, etc)
- Track merchant KPIs and OKRs to understand their success, issues, or opportunities and conduct regular business reviews
- KPI & OKR centric methodology: Generate team consciousness about the need of results measured by important metrics
- Build processes and standardize best-practices within merchant success and your territory
- Identify key risks for our partnerships and work quickly and diligently to ensure we are delivering the best possible experience for our partners to ensure 100% account retention
- Partner with our Operations and Seller teams to manage relationships, resolve issues and answer merchant questions.
- Ensure partners understand and leverage our platform's full potential.
Basic Qualifications
The following qualifications are required to be considered for this role:
- Must be fluent in Mandarin and English language (both speaking and writing)
- Minimum 3+ years of experience in sales, account management, operations, or a related field
Preferred Qualifications
- Data proficiency: being able to take commercial data and making it digestible to our merchant partners (charts, graphs, and other visuals)
- Experience navigating the customer lifecycle including prospecting new contacts and upsell opportunities within an existing client organization
- Self-starter attitude and ability to thrive in a fast-paced, autonomous team environment
- Strong interpersonal skills, with the ability to clearly frame a value proposition, probe for objections, remove obstacles, and eliminate barriers to gain commitment
- Willingness to hustle, roll-up sleeves, and get in the weeds with our highest value partners in order to hit quarterly and annual revenue, retention, and adoption targets
- Ability to think strategically and analyze restaurant needs to both unlock opportunities and creatively problem-solve
- Demonstrate time management and organizational skills with the ability to multitask and prioritize based on impact
- Excellent communication. Proficiency in English required for all roles, fluency in Mandarin is required for this role
- Google Suite Experience is preferred
For Canada-based roles: Uber may use artificial intelligence (AI) tools to support parts of our recruiting process; however, Uber employees make the ultimate selection and hiring decisions. This advertisement relates to a current, existing vacancy.
For Canada-based roles: The total annualized on-target earnings (OTE) for this position are CAD $87,857 - CAD $97,857 . The OTE includes a base salary rate of CAD $61,500-$68,500 and a variable incentive target of CAD $26,357-$29,357. The cash variable incentive target is based on individual sales performance and its payment is based on the terms of the Sales Incentive Plan.
You may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.