About the Role
The SMB team comprises our fast growing, local hero restaurant partners. The SMB Hero team comprises our fast growing, local hero restaurant partners. These restaurants are the up and coming household names, looking to grow and expand their business through delivery as a strategic channel. Your role is to provide strategic advice on how to maximise the power of the Uber platform, through marketing tools and operational excellence, helping restaurants realise incremental growth to their business and connect with new customers.
What you do in this role will have a real, genuine impact on the growth of our business. Whether it's building strong strategic relationships and creating new revenue opportunities for our restaurant partners, or being the voice of the customer to internal stakeholders and advocating on their behalf.
Our core focus is empowering merchant growth through the adoption of our marketing tech solutions, building operational excellence and ensuring the highest level of service possible.
Your Impact in Role:
- Be the primary point of contact for ~70 brands, you are the face of Uber to these merchants
- Analyse and leverage data to provide tailored recommendations and insights on how they can scale their business on the platform
- Drive adoption of our ads and offers marketing tools within your portfolio
- Work with XFN partners to share information on key initaitives/programs that your customers can benefit from
The Experience You'll Bring:
- Minimum 2 years prior account management experience, where you had commercial targets and were solely responsible for the success of a customer portfolio
- Able to analyse data, draw insights and conclusions and clearly message back recommendations and actions to your customer based on their interests/business.
Preferred Qualifications:
- Experience working within the restaurant/hospitality industry
- Experience in an account management or sales role using a CRM, forecasting and pipeline management
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.