As a Shopping Account Manager for our Central Europe Mid Market team, you will act as the single POC for a different portfolio of retail online advertisers. You will offer actionable recommendations and solutions for your merchants using your deep knowledge of the Shopping Ads product. You will creatively combine transactional client engagements with leveraging our many client education offerings. You will bring the Google Shopping Solutions (GSS) premium promise to life by acting as a helpful and trusted advisor for your merchants, agencies and GSS colleagues. Faced with a dynamic ecosystem, you will advocate the customer and bring the Google Shopping value proposition and service offering to life to earn customer loyalty. You will constantly gather customer feedback and priorities to feed back to the business and ensure that Google Shopping remains at the Shopping campaign consultancy.
In this role, you will be assessed against shared quarterly output Key Performance Indicators (KPIs) and individual expectations related to organizations business objectives. You will be joining a multi-cultural team with a emphasis on culture, well-being, and learning and development, allowing to pursue personal growth plans with the support of mentors, coaches, and peers whilst actively engaging in and shaping organizational culture.
Responsibilities
- Work with merchants across a selected market to advise them on their shopping campaign strategy. Manage a dedicated client portfolio applying best practice for portfolio management and consistent service levels.
- Develop and maintain Shopping Ads and merchant center product suite.
- Apply customer-facing best practices to engage with merchants and agencies to understand their priorities and manage expectations.
- Help selected merchants grow their Return on Investment (ROI) and investment in Shopping Ads through product expertise and optimization recommendations.
- Deliver against operational Key Performance Indicators (KPIs).
Qualifications
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- Experience in sales, business development, advertising, account management, marketing, agency, or consulting.
- Ability to communicate in German fluently, to support clients in this region.
Preferred qualifications:
- Experience delivering against operational and output goals, in a fast-paced and sometimes ambiguous environment with limited resources.
- Knowledge of the German/Austrian/Swiss online advertising and retail markets.
- Ability to utilize and partner effectively with supporting teams to troubleshoot customer issues and provide outstanding customer experience.
- Ability to synthesize and surface business insights to inform and develop business strategy, as well as to comprehend and align needs from different stakeholders with an influential approach.
- Ability to communicate in an additional European language (e.g. Polish) fluently to support client relationship management in this region.