About the Role
The Uber Retail commercial team is looking for an Account Manager. A key part of this is to provide a magical experience to our customers including operational excellence, visibility and good strategy to grow together throughout the year. The Account Manager role is a great opportunity to demonstrate your relationship management and sales skills. Account Managers are critical to retaining our highest value accounts, ensuring new partners are successful on our platform, and consulting partners that have the potential to grow.
As an AM, you will grow existing partnerships and build new relationships (business development) by acting as a strategic partner for our clients. Crafting JBP’s, pivotal initiatives, and innovative sales strategies to achieve Uber’s Sales Goals. In addition, you are responsible for the accurate account management between operations, merchandizing and catalogue teams.
What the Selected Candidate Will Do
- Lead the commercial relationship of retail categories within Uber Eats, through annual JBP, executing the commercial strategy of multiple merchants through weekly, monthly and quarterly Business Reviews
- Work closely with catalog and operations teams to ensure the best experience for consumers.
- Make plans to improve indicators, as well as promotional plans according to the category and specialty store.
- Offer solutions to our merchants by showcasing Ads and Direct benefits
- Oversee financial tasks such as invoicing and overdue portfolio.
Basic Requirements
- 3+ years of professional experience in sales, business development, trade marketing, or commercial roles, preferably within retail, mass consumption (FMCG), or marketplace environments.
- Native Spanish proficiency and fluent English are required
- Proven track record of achieving sales targets, managing complex sales cycles, and building long-term client relationships.
- Strong commercial acumen with the ability to identify business opportunities, understand client needs, and translate them into strategic, results-driven solutions.
- Excellent negotiation, presentation, and stakeholder management skills, with the ability to influence and collaborate effectively across internal and external teams (e.g., Marketing, Operations, Legal, and customer teams).
- Data-driven and highly analytical mindset, capable of identifying, quantifying, and executing growth opportunities through market analysis, reporting, and performance tracking.
- Experience working with Salesforce, Excel, and/or Google Sheets, with curiosity and interest in reporting, process optimization, and continuous improvement.
- Ability to manage multiple accounts and priorities simultaneously while maintaining attention to detail and executing with speed and efficiency.
- Strong organizational and time management skills, with the ability to prioritize effectively in fast-paced and agile environments.
- Self-starter with a high sense of ownership, resilience, autonomy, and motivation to achieve ambitious goals.
- Collaborative team player who brings positive energy, thrives in cross-functional environments, and contributes to a strong team culture.
- Excellent communication and interpersonal skills, both written and verbal.
Preferred Qualifications
- Have a positive, self-driven team-first mentality with a desire to learn
- SQL proficiency to run queries when needed and act autonomously
- Working remotely with teams from other countries
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.