Account Manager, Mid-market

EvenUp EvenUp · Vertical AI · United States · Remote · Customer Success

This is an Account Manager role at a SaaS company that uses AI to help personal injury lawyers. The role focuses on managing existing accounts, identifying expansion opportunities, and cross-selling new product lines. While the company uses AI, this role is not directly involved in building or developing AI models or systems.

What you'd actually do

  1. Own a revenue expansion quota for a seasoned MM book of business.
  2. Partner with CSMs to proactively engage customers at key lifecycle events: post-onboarding check-in, business reviews, annual renewals, and significant business activity (M&A, firm expansion, or new markets).
  3. Build and manage a pipeline of commercial opportunities via repeatable outbound prospecting.
  4. Consult with firm executives and operational leaders to understand their operational challenges and goals, providing tailored solutions.
  5. Navigate a solution sales process by building relationships with multiple external and internal stakeholders through remote and in-person meetings.

Skills

Required

  • 3+ years of experience in quota-carrying SaaS roles (Sales or Account Management)
  • minimum of 2 years working directly with customers
  • proven track record of exceeding quota attainment via $20k+ ACV new business or cross-sales
  • Experience managing a high-volume MM customer book of business
  • Strong discovery and consultative selling skills
  • Excellent communication and relationship-building skills with executives, operations teams, and technical stakeholders
  • Highly organized and self-motivated
  • ability to manage competing priorities in a fast-paced, scaling environment

Nice to have

  • passion for technology and impact