About the Role
Uber Eats is looking for sharp, highly motivated individuals to join our Small-to-Medium Sized Business (SMB) Account Management Team to be focused on Austria. This role will be based in Vienna, Austria.
As an SMB Account Manager, you'll be responsible for the success of our restaurant partners. You will achieve this by strengthening relationships, providing consultative advice to grow their business, optimizing their operations, and identifying upsell opportunities.
What you'll do
- Collaborate with a high-value portfolio of restaurant partners to retain and grow a book of business of SMB accounts on the Uber Eats platform
- Drive business growth within your portfolio by increasing product adoption, expanding to new locations, and uncovering new revenue opportunities
- Identify key risks to our partnerships, and work quickly and diligently to ensure we are delivering the best possible experience for our partners and to ensure 100% account retention
- Collect and synthesize restaurant partner feedback into insights that can inform and drive the product and business roadmap
- Build meaningful, lasting relationships to make Uber Eats the delivery platform of choice for our restaurant partners
What you'll need
- Fluency in German and English; additional languages are a plus.
- 2+ years of professional experience in Account Management, Business Development, Sales, Partnership Management, Marketing or similar
- A Bachelor's Degree or equivalent experience
- Experience navigating the customer lifecycle including prospecting new contacts within an existing client organization
- Strong interpersonal skills, with the ability to clearly frame a value proposition, probe for objections, remove obstacles, and eliminate barriers to gain commitment
Preferred Qualifications
- Willingness to hustle, roll-up sleeves, and get in the weeds with our highest value partners in order to hit quarterly and annual revenue, retention, and adoption targets
- Data-driven decision-making mentality and sound commercial judgment.
- Demonstrated time management and organizational skills with the ability to multitask and prioritize based on impact
- CRM experience (Salesforce experience a plus)
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.