About the Role
The Account Manager position is a fantastic opportunity to showcase your relationship-building and sales skills as the go-to contact for our top local restaurant partners! In this role, you'll focus on Small-to-Medium Sized Business (SMB) post-sales, driving growth by upselling marketing products, ensuring high operational quality, and securing long-term partnerships. Account Managers play a key role in helping our partners succeed on our platform and consulting them on growth opportunities!
What the Candidate Will Need / Bonus Points
---- What the Candidate Will Do ----
- Manage and Grow Restaurant Partnerships: Oversee a large portfolio of Uber Eats restaurant partners, helping them thrive on the platform by acting as a trusted consultant and developing joint business plans tailored to their needs.
- Foster Strong Relationships: Build meaningful connections with merchant partners through email, phone, in-person meetings, and consistent communication, focusing on trust and long-term collaboration.
- Upsell and Market: Introduce and sell marketing products, such as ads and promotions, to help partners achieve their growth goals and maximize their success on the platform.
- Drive Data-Informed Decisions: Perform quantitative, qualitative, and financial analyses to deeply understand the restaurant industry, bringing actionable insights to the table and fostering data-driven decisions.
- Optimize Merchant Success: Standardize best practices and refine processes to enhance merchant performance and satisfaction within your territory. Also, drive on-the-ground knowledge and context about the territory you operate into the wider Uber Eats team.
- Monitor and Report Performance: Set, track, and analyze KPIs and OKRs to evaluate partner success, identify challenges, and uncover new opportunities for growth.
- Lead Partnership Evolution: Guide partnerships through every phase—from initial relationship building and business intelligence to contract renegotiations, expansions, and new feature rollouts.
---- Basic Qualifications ----
- At least 3 years of experience in sales, account management, or similar functions
- Desire to build a career in the commercial side of the business, working with top local accounts and crafting a business together
- Outstanding listening, communication and organizational skills
- You’re self-motivated and highly organized as you’ll manage a big portfolio of merchants
- Proficiency with tools like Excel, Google Sheets and Salesforce
- Fluency in English
---- Preferred Qualifications ----
- Experience upselling promotional products and ads
- Strong problem-solving skills and the ability to come to solutions
- SQL understanding and you are comfortable working with numbers to drive insights
- Experience working in food, tech, or e-commerce industries
Success Attributes
Customer CentricityMarket and Platform ExpertiseNegotiation & Deal-MakingSales Lifecycle ManagementStakeholder ManagementUber ValuesCase Study
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.