About the Role
Uber Eats is looking for sharp, highly motivated individuals to join our Small-to-Medium Sized Business (SMB) Account Management team in Texas. This isn't a traditional "check-in" account management role; it’s a high-stakes, consultative partnership where you act as a growth engine for your partners.
Sales and Customer Success professionals from the B2B tech world thrive here because they understand that long-term retention is built on measurable value, not just rapport. You will navigate a fast-paced, sometimes messy environment where the answers aren't always in a playbook. If you have the grit to own a portfolio end-to-end, the curiosity to dive deep into partner data, and the resilience to turn a "no" into a strategic growth plan, you’ll find that this is where your career moves forward.
What You’ll Do
- Drive Growth & Adoption: Manage a high-value portfolio of restaurant partners, using a consultative approach to pitch new products and expansion opportunities that drive mutual revenue.
- Master the Lifecycle: Navigate the full customer lifecycle—from prospecting new stakeholders within existing organizations to securing long-term renewals.
- Solve Complex Problems: Identify risks to your partnerships early. You’ll need to stay calm and move fast to unblock operational hurdles and ensure we remain the platform of choice.
- Translate Data into Action: Collect and synthesize partner feedback and performance metrics into actionable insights that influence both your partner’s strategy and Uber’s product roadmap.
- Lead Through Influence: Build meaningful, lasting relationships across your portfolio, navigating different personality types and business needs to gain commitment on key initiatives.
- Collaborate Cross-Functionally: Work with operations, product, and marketing teams to resolve blockers and shape the way we support our SMB community at scale.
- Hustle and Own: Take complete ownership of your book of business, balancing the urgency of daily partner needs with the discipline required to hit quarterly revenue and retention targets.
Basic Qualifications
- At least 3 years of experience in a B2B, client-facing role (Sales, Customer Success, or Account Management).
- Experience managing a portfolio of accounts and hitting performance-based targets.
- Proficiency in navigating CRM tools (e.g., Salesforce) to manage a pipeline.
Preferred Qualifications
- Strategic Thinker: Ability to analyze restaurant performance data to uncover opportunities and creatively problem-solve under pressure.
- Adaptable Self-Starter: Proven track record of thriving in fast-paced, autonomous environments where you must prioritize tasks based on impact.
- Persuasive Communicator: Strong interpersonal skills with the ability to clearly frame a value proposition and handle objections with empathy and clarity.
- Technical Aptitude: Proficient in Google Sheets and Google Slides to build and present data-driven business reviews.
For Austin, TX-based roles: The base salary range for this role is USD$62,500 per year - USD$69,250 per year.
For Dallas, TX-based roles: The base salary range for this role is USD$62,500 per year - USD$69,250 per year.
For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered sales bonuses & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.