About the Role
At Uber, we move the real world. As an Account Manager for our Small and Medium Business (SMB) restaurant partners, you won't just keep the lights on—you will be the primary engine driving revenue growth and operational excellence for our highest-value merchants. This role sits at the critical intersection of relationship management, consultative sales, and operational execution.
Let’s be honest: this isn't a passive portfolio-maintenance role. The restaurant tech space moves incredibly fast, and our platform is constantly evolving. You will navigate a high-volume, ambiguous environment where market conditions shift daily. You will need the grit to handle tough partner problems, the analytical curiosity to uncover hidden growth metrics, and the consultative edge to upsell advertising and promotional products that directly accelerate a merchant's business. If you are a natural owner who thrives when the pressure is on and finds purpose in helping local businesses succeed at scale, you will find a home here.
What You’ll Do
Drive Partner Growth & Revenue: Act as a strategic consultant for a high-value portfolio of SMB restaurant partners, consistently tracking metrics, conducting business reviews, and upselling marketing products (ads, promotions) to maximize mutual platform value.
Navigate Complex Objections: Establish deep trust fast through clear, data-driven communication via email, phone, and face-to-face meetings, confidently turning difficult partner objections or pricing friction into positive contract outcomes.
Build the Playbook: Solve messy, localized operational issues without a pre-written manual. You will build and standardize new merchant success workflows that scale across your territory.
Own the Sales Lifecycle: Manage your account pipeline with relentless urgency and discipline, balancing long-term retention strategies with immediate, quota-driven growth initiatives.
Cross-Functional Collaboration: Partner directly with Territory Sales, Core Operations, Product, and Legal teams to unblock critical merchant issues and ensure seamless onboarding for complex new features.
Advocate with Intention: Act as a proud brand ambassador for Uber Eats, striking a continuous balance between fierce customer centricity and clear alignment with Uber's strategic financial targets.
Basic Qualifications
Experience: Minimum 2+ years of experience in sales, account management, core operations, or customer-facing commercial roles.
Data Fluency: Proficiency in utilizing spreadsheet tools (Excel, Google Sheets) to track performance, measure growth metrics, and make sound business decisions.
Communication: Clear verbal and written communication skills with experience presenting to external stakeholders or business owners.
Preferred Qualifications
Domain Knowledge: Proven track record of managing high-volume enterprise or SMB client portfolios, preferably within the on-demand delivery, e-commerce, or technology sector.
Advanced Analytics: Experience or foundational knowledge in data tools such as SQL, Tableau, Python, or similar business intelligence toolsets.
Values Mismatch Resilience: Demonstrated ability to remain calm under pressure, balance deep empathy with swift action, and thrive within a fast-moving, ambiguous team culture.
Ready to ride?
This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.
You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.
Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.